Volunter Management Essentials:
Volunteer Program Planning & Writing Effective Volunteer Job Descriptions
A comprehensive review of how to assess your program, identify its strengths and weaknesses, and then define appropriate volunteer roles. Learn what to include in volunteer handbooks, and how to address legal issues and policies. Attendees will learn how to write effective job descriptions that validate the need for volunteers and provide clear direction for all.

Marketing, Recruitment, Orientation and Training
Learn how to create and use a recruitment plan to target volunteers with a passion for your mission. Attendees will hear tips on how to screen applicants in the interview process and learn how to create a solid orientation and training that may result in increased retention.

Supervision, Evaluation Recognition
Build your skills through a review of risk management, reporting relationships, evaluation, placement assessment, record keeping, and termination. We'll also review recognition techniques and discuss the importance of having board and staff involved in supporting your volunteer program.

Special Interest Workshops:
The Changing Faces of Volunteers: Expanding Diversity in Volunteer Programs
As current trends bring about demographic changes, Volunteer Managers need to learn how to meet the expectations of their volunteers. Join us for an interacive session that will review:

• Diversity, what is it?
• Changes in population
• Changes in Styles of Volunteering

Risk Management in Volunteer Programs
Risk management is not only about purchasing insurance or avoiding lawsuits; it is about protecting and conserving all of your organization' resources (people and money), thus freeing it to pursue its important mission. Learn about the importance of adhering to policies and procedures for managing risk in a volunteer program. Workshops include tips for controlling/alleviating/diminishing risk through effective volunteer position design, screening, training, and supervision.

Recruiting Boomer Volunteers
In the next two decades, a huge number of Baby Boomers will retire. Collectively, this group has volunteered at a 30%higher rate than other generations and focusing your recruitment effors now could yield enormous dividends for your volunteer program. We'll review the definition of a Boomer, how to market to boomers, targeting volunteer opportunities, and how to motivate Boomers.

Building Effective Teen Programs
Learn how to adapt best practices of volunteer management to meet the unique needs of teen volunteers. Topics include: benefits barriers to teen volunteering, recruiting teens, orientation, training, and supervision, plus recognition and satisfaction surveys. This provides an opportunity for you to look at your current program and evaluate where improvements are needed.

Handling Volunteer Performance Problems
This session includes a review of why it is critical to deal with performance gaps in a timely and effective manner. We will describe the range and types of frequent volunteer performance problems, confront and explore appropriate solutions for volunteer performance problems, and review some techniques to use in dismissing a volunteer.